App Support

Questions, problems or feedback? We are happy to help.

Our first apps are currently in development and not yet available. This page will be the support page for all apps by sunny site up GmbH once they are released. You can already reach us at any time.

Contact us

Write to us at hello@sunnysiteup.agency. We answer every request personally, usually within two business days.

To help us solve your problem quickly, please include:

the name of the app and its version (shown in the app settings or in the store),
your device model and operating system version (e.g. iPhone 15, iOS 26 or Pixel 9, Android 16),
a short description of the problem and, if possible, a screenshot.

Please do not send passwords or payment details by email.

Frequently asked questions

How do I get a refund for a purchase or subscription?

All in-app purchases and subscriptions are processed by Apple or Google. We have no access to your payment details and cannot issue refunds ourselves. Please request a refund directly from the store:

App Store: reportaproblem.apple.com
Google Play: Google Play refund help

How do I cancel a subscription?

On iPhone or iPad: open Settings → [your name] → Subscriptions and select the subscription. On Android: open the Google Play Store app, tap your profile picture and go to Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.

How do I restore my purchases on a new device?

Sign in to the new device with the same Apple ID or Google account you used for the purchase, open the app and tap Restore purchases in the settings.

How can I delete my account and my data?

You can delete your account directly in the app or by sending us a request. All steps are described on our page Delete your account and data.

Which data do your apps collect?

Our Privacy Policy explains which data we process, for what purpose, and which rights you have. You will also find this information in the privacy section of each app's store page.

The app crashes or does not start. What can I do?

Please make sure you are using the latest version of the app and of your operating system, then restart your device. If the problem persists, contact us with the details listed above.

I have an idea or found a bug.

We appreciate every piece of feedback. Send it to hello@sunnysiteup.agency – every message is read by our team.

Publisher

sunny site up GmbH
Müggenkampstraße 7a
20257 Hamburg, Germany
hello@sunnysiteup.agency

Further company details: Legal Notice (Impressum).